Where possible we use a traceable delivery method. This mostly includes Australia Post or a local Courier Company. Delivery to the carrier constitutes delivery to the customer. Any visible damage from transit should be reported to the carrier when the package is received – if the damage is severe the package should not be signed for. Please check your order carefully and notify Pandarra of any issues with your order immediately so we can investigate and rectify as soon as possible. Claims reported more than 7 days after receipt may be denied. Due to the Covid-19 Pandemic, parcels are often delayed and we hold no responsibility for any courier or postal service delays.
Return Policy / Refunds:
Please contact Customer Service if you are unhappy with the products you have received from us. We request that a photograph be sent to our email (email@example.com) if you find our candles are not in satisfactory condition when received, so we can investigate the issue and liase with you. (for example, if you find that due to the high heat in the courier vans etc, your candles have melted in any way etc – please do understand that this is out of our control but we will always work with you to ensure that you receive satisfactory service from us).
If you receive a candle as a gift from someone else and not happy with the current fragrance scent and wish to exchange it with us for another scent you may prefer, we are happy to exchange it for you as long as the candle is not lit or burnt in any way beforehand and returned to us in good condition.
Delivery times will vary based on order time and day, delivery location and delivery method. Pandarra business hours are Monday through Friday, 8:30am - 7:00pm Australian Eastern Standard Time. Orders are typically processed within 24 hours and in-stock items usually ship by the same/next business day. However, we do not ship candles on Fridays, Saturdays or Sundays (to avoid the candles melting in high temperatures when sitting in overnight facilities or postal vans). No charges are applied until a shipment has been made. International deliveries are shipped via International Cargo Express or Australia Post. We do our best to get your order to you as quickly as possible but we cannot be held responsible for the delivery time once we have passed your order to the carrier.
Please contact us if you have any questions about our terms of sale.
Email : firstname.lastname@example.org
Phone : +61 43 906 2376
Worongary, Queensland, 4213