Terms & Conditions

Our Terms & Conditions

By placing an order with Pandarra, the customer acknowledges agreement to the terms and conditions stated below and acknowledges having read and understood the important warnings. The customer further agrees that the laws of Australia shall apply to the purchase or any dispute arising there-from.


Prices:
Prices are in Australian Dollars. All prices are subject to change without notice. If there is a pricing error to protect us from loss or selling below cost we reserve the right to cancel the order or contact you and offer you the product at the correct or different price. We reserve the right to cancel any order for any reason.


Specifications:
We do our best to represent products correctly and accurately. All specifications are subject to change without notice. Pictures of Products and Candles are shown for your reference.


Payment:
Payments shall be in the legal tender of Australia. All purchases made online are to be paid by credit/debit card via Shopify payments (visit shopify.com for their Standard Operating Procedures), Afterpay (visit afterpay.com.au for their Standard Operating Procedures) and Paypal (visit paypal.com for their Standard Operating Procedures) and the purchaser confirms they are either the card holder or have the express permission of the card holder to use any card or account for a purchase. We reserve the right to cancel any order if we believe an order to be fraudulent or suspicious. Purchases made by Bank Transfer may be held up to one week to allow for the transfer to clear the bank. All fees incurred in collecting a past due account are the responsibility of the purchaser. A $20 service fee will be charged for any payment returned by the bank.


Shipping:
Where possible we use a traceable delivery method. This mostly includes Australia Post or Sendle.  Delivery to the carrier constitutes delivery to the customer. Any visible damage from transit should be reported to the carrier when the package is received – if the damage is severe the package should not be signed for. Please check your order carefully and notify Pandarra of any issues with your order immediately so we can investigate and rectify as soon as possible. Claims reported more than 7 days after receipt may be denied.  Due to the Covid-19 Pandemic, parcels are often delayed and we hold no responsibility for any courier or postal service delays.


Return Policy / Refunds:
Please contact Customer Service if you are unhappy with the products you have received from us.   We request that a photograph be sent to our email (info@pandarra.com.au) if you find our candles are not in satisfactory condition when received, so we can investigate the issue and liase with you.  (for example, if you find that due to the high heat in the courier vans etc, your candles have melted in any way etc – please do understand that this is out of our control but we will always work with you to ensure that you receive satisfactory service from us).

If you receive a candle as a gift from someone else and not happy with the current fragrance scent and wish to exchange it with us for another scent you may prefer, we are happy to exchange it for you as long as the candle is not lit or burnt in any way beforehand and returned to us in good condition.


Delivery Times:
Delivery times will vary based on order time and day, delivery location and delivery method. Pandarra business hours are Monday through Friday, 8:30am - 7:00pm Australian Eastern Standard Time. Orders are typically processed within 24 hours and in-stock items usually ship by the same/next business day. However, we do not ship candles on Fridays, Saturdays or Sundays (to avoid the candles melting in high temperatures when sitting in overnight facilities or postal vans).  No charges are applied until a shipment has been made. International deliveries are shipped via International Cargo Express or Australia Post. We do our best to get your order to you as quickly as possible but we cannot be held responsible for the delivery time once we have passed your order to the carrier.

Please contact us if you have any questions about our terms of sale.

Email : info@pandarra.com.au
Phone : +61 43 906 2376
Worongary, Queensland, 4213

 

Shipping:
Where possible we use a traceable delivery method. This mostly includes Australia Post or a local Courier Company.  Delivery to the carrier constitutes delivery to the customer. Any visible damage from transit should be reported to the carrier when the package is received – if the damage is severe the package should not be signed for. Please check your order carefully and notify Pandarra of any issues with your order immediately so we can investigate and rectify as soon as possible. Claims reported more than 7 days after receipt may be denied.  Due to the Covid-19 Pandemic, parcels are often delayed and we hold no responsibility for any courier or postal service delays.


Return Policy / Refunds:
Please contact Customer Service if you are unhappy with the products you have received from us.   We request that a photograph be sent to our email (info@pandarra.com.au) if you find our candles are not in satisfactory condition when received, so we can investigate the issue and liase with you.  (for example, if you find that due to the high heat in the courier vans etc, your candles have melted in any way etc – please do understand that this is out of our control but we will always work with you to ensure that you receive satisfactory service from us).

If you receive a candle as a gift from someone else and not happy with the current fragrance scent and wish to exchange it with us for another scent you may prefer, we are happy to exchange it for you as long as the candle is not lit or burnt in any way beforehand and returned to us in good condition.


Delivery Times:
Delivery times will vary based on order time and day, delivery location and delivery method. Pandarra business hours are Monday through Friday, 8:30am - 7:00pm Australian Eastern Standard Time. Orders are typically processed within 24 hours and in-stock items usually ship by the same/next business day. However, we do not ship candles on Fridays, Saturdays or Sundays (to avoid the candles melting in high temperatures when sitting in overnight facilities or postal vans).  No charges are applied until a shipment has been made. International deliveries are shipped via International Cargo Express or Australia Post. We do our best to get your order to you as quickly as possible but we cannot be held responsible for the delivery time once we have passed your order to the carrier.

Please contact us if you have any questions about our terms of sale.

Email : info@pandarra.com.au
Phone : +61 43 906 2376
Worongary, Queensland, 4213